Last Updated: March 2026

Welcome to www.testwall.com ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website. Please read it carefully. If you have any questions, contact us at [email protected].

1. Information We Collect

We may collect information about you in various ways when you visit, register, or make purchases on our Site:

• Personal Data: Name, email address, phone number, billing and shipping address, and payment information you provide when creating an account or placing an order.
• Derived Data: Your IP address, browser type, operating system, referring URL, device information and pages visited, collected automatically when you access the Site.
• Transaction Data: Details about purchases, orders, quotes and payments made through our Site.
• Cookies and Tracking Technologies: We use cookies, web beacons and similar technologies to improve your experience, remember your preferences and analyse Site usage.

2. How We Use Your Information

• Processing and fulfilling your orders, transactions and quote requests.
• Creating and managing your account on the Site.
• Sending order confirmations, invoices and important account notifications.
• Responding to enquiries and providing customer service.
• Improving, personalising and developing our Site and product offering.
• Sending marketing communications where you have given consent.
• Complying with legal obligations and enforcing our terms and conditions.
• Preventing fraud and ensuring the security of our Site.

3. Legal Basis for Processing (GDPR)

• Performance of a contract: Processing necessary to fulfil your order or provide our services.
• Legitimate interests: To improve our services, prevent fraud and conduct our business activities.
• Legal obligation: When we are required to comply with applicable law.
• Consent: When you have given us your explicit consent, e.g. for marketing communications.

4. Disclosure of Your Information

• Service Providers: Third parties assisting us with payment processing, order fulfilment, IT services, marketing and analytics.
• Business Transfers: In the event of a merger, acquisition or asset sale.
• Legal Requirements: When required by law, a court or government authority, or to protect the rights of Testwall.
• With Your Consent: When you have given us your explicit consent.

5. International Data Transfers

We are based in the United Kingdom. If you access our Site from the EEA or other regions, please note that your data may be transferred, stored and processed in the UK or other countries. We take appropriate measures to ensure your data is protected.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, including legal, accounting or reporting obligations. Customer account and transaction data is generally retained for up to 7 years.

7. Security of Your Information

We implement appropriate technical and organisational security measures including SSL encryption, secure servers and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Data Protection Rights

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restriction: Request that we limit the use of your data in certain circumstances.
• Data Portability: Request a machine-readable copy of your data to transfer to another service.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookie Policy

Our Site uses cookies to improve functionality and analyse usage. Essential cookies are required for the Site to operate. Analytics and marketing cookies are only activated with your consent.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children's Privacy

Our Site is not directed at persons under the age of 16. We do not knowingly collect personal data from minors.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date.

13. Contact Us

Testwall Ltd
Email: [email protected]
Phone: +44 (0)1582 323012
Website: www.testwall.com